At Wyatt Journeys, we want you to be completely satisfied with your purchase. This Returns & Refund Policy outlines the process for returning products and requesting refunds.
1. Eligibility for Returns
- Products must be unused, in their original packaging, and in the same condition as received.
- Items damaged during shipping or defective upon delivery are eligible for return.
- Personalized or customized items may not be eligible for return unless defective.
2. Return Process
- To initiate a return, please contact us at [email protected] within 7 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process and provide instructions for returning the product.
3. Refunds
- Refunds are processed after we receive and inspect the returned item.
- Please allow 7-10 business days for the refund to reflect after approval.
4. Non-Returnable Items
- Products damaged due to misuse, negligence, or unauthorized modifications.
- Items not in their original condition or missing parts.
5. Exchanges
- At this time, Wyatt Journeys does not offer direct product exchanges. Customers may return eligible items and place a new order for the desired product.
6. Shipping for Returns
- Customers are responsible for the return shipping charges unless the item was defective or damaged during delivery.
- Ensure the item is securely packaged to avoid further damage during transit.
7. Contact Us
For any questions regarding returns or refunds, please reach out to us at:
Email: [email protected]